Privacy Policy

1. Introduction

Welcome to NeuralBlocks.AI ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, mobile applications, and services (collectively, the "Service").

By using NeuralBlocks.AI, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Account Information: Name, email address, password (hashed), profile picture
• Payment Information: Billing address, payment method details (processed securely through Razorpay)
• Learning Data: Course progress, completed modules, quiz scores, project submissions
• Communication Data: Messages sent through our platform, support requests, feedback
• Profile Information: Educational background, career goals, preferences

2.2 Automatically Collected Information

When you use our Service, we automatically collect certain information:

• Usage Data: Pages visited, time spent, features used, learning patterns
• Device Information: Browser type, device type, operating system, IP address
• Cookies and Tracking: We use cookies to maintain your session, remember preferences, and analyze usage
• Log Data: Access times, error logs, performance metrics

2.3 Public IP and Geolocation (Signup)

During account registration, when you have entered your name, email, and password and agreed to our Terms and Privacy Policy, we fetch your public IP address to determine your approximate geographic location (country). We collect and use your country information for the following purposes: to pre-fill the signup form for your convenience; to determine your currency during payment so we can show relevant pricing; to localize date and time formats; and for other personalized suggestions (such as content and features relevant to your region). You may change or correct this selection at any time before submitting. The IP lookup is performed via a third-party geolocation service (ipapi.co) and occurs only when you are on the signup form. We do not fetch or store your IP for this purpose on other pages such as login.

2.4 Third-Party Information

We may receive information from third-party services:

• Payment Processors: Razorpay provides transaction details (we do not store full payment card information)
• Authentication Services: If you sign in through social media platforms
• Analytics Services: Aggregated usage statistics and performance data

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our educational platform and services
• Learning Personalization: To track your progress, recommend content, and customize your learning experience
• Account Management: To create and manage your account, process payments, and send important updates
• Communication: To respond to your inquiries, send course updates, and provide customer support
• Analytics: To analyze usage patterns, improve our platform, and develop new features
• Security: To detect and prevent fraud, unauthorized access, and other security threats
• Legal Compliance: To comply with legal obligations and enforce our Terms of Service
• Marketing: To send promotional communications (with your consent) about new courses, features, and events

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our platform:

• Payment processors (Razorpay) for transaction processing
• Cloud hosting providers for data storage and infrastructure
• Email service providers for communications
• Analytics services for usage analysis (data is anonymized where possible)

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

4.4 With Your Consent

We may share your information with your explicit consent, such as when you choose to share your project submissions publicly or connect with other learners.

5. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption: Data in transit is encrypted using TLS/SSL protocols
• Password Security: Passwords are hashed using bcrypt and never stored in plain text
• Access Controls: Limited access to personal data on a need-to-know basis
• Secure Storage: Data stored in secure databases with regular backups
• Regular Audits: Security assessments and vulnerability testing

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information through your account settings
• Deletion: Request deletion of your account and associated data (subject to legal retention requirements)
• Data Portability: Request your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing emails (account-related emails will still be sent)
• Cookie Preferences: Manage cookie settings through your browser

To exercise these rights, contact us at privacy@neuralblocks.ai or through the Support & Feedback page.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your login session (authentication cookies)
• Remember your preferences and track selections
• Analyze platform usage and improve user experience
• Provide personalized content recommendations

You can control cookies through your browser settings. However, disabling cookies may limit certain features of our Service.

8. Children's Privacy

NeuralBlocks.AI is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately, and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your country. By using our Service, you consent to the transfer of your information to these countries.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: